Returns & cancellation

Last updated 20 October 2026

Changed your mind? You can cancel any order within 14 days of receiving it, for any reason, and get your money back.

Your right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period ends 14 days after the day you (or someone you name, other than the carrier) receive the cards.

How to cancel

To cancel, tell us (Ervins Cippa, 50 Tower Place, Warlingham, CR6 9PW, United Kingdom, [email protected]) with a clear statement, for example a letter or an email. You can use the model cancellation form below, but you don't have to. It is enough to send your message before the 14 days are up.

The simplest way is to email [email protected] with your order number. You can also write to us at:

Sending the cards back

Please send the cards back to 50 Tower Place, Warlingham, CR6 9PW, United Kingdom without undue delay, and no later than 14 days after you tell us you are cancelling.

Please pack the cards flat and well protected, and keep proof of postage in case they go astray.

Refunds

If you cancel, we will refund everything you paid, including the original postage (except any extra cost of a delivery method more expensive than our cheapest standard postage). We refund within 14 days of receiving the cards back, or of your proof that you have sent them back if that comes first, to the card you paid with. We may reduce the refund if a card has lost value because it was handled more than needed to examine it.

If you cancel before we have taken the payment (we take it only when we pack your order), we simply release the hold on your card instead, and you are not charged at all.

If a card is not as described

This is separate from your right to cancel. If a card doesn’t match its description or photographs, or arrives damaged, tell us within 30 days of receiving it and we will refund it in full, including the cost of sending it back. See section 7 of our Terms of sale.

Model cancellation form

You don’t have to use this form, but you can copy it into an email or print it and post it to us.