Terms of sale

Last updated 20 October 2026

These terms apply when you buy postcards from Dodo Postcards through this website. Please read them before you order. You can print or save this page for your records.

1. About us

Trading name: Dodo Postcards
Run by: Ervins Cippa (sole trader)
Address: 50 Tower Place Warlingham CR6 9PW United Kingdom
Email: [email protected]
VAT no.: GB 461210143

If you have a question or a problem with an order, write to us at [email protected] or use our contact form.

2. The postcards

Every postcard we sell is a single, original item: we have exactly one of each, and once it is sold it can’t be replaced. The photographs on a card’s page are of that actual card, front and back, and we describe it as accurately as we can.

Most of our cards are decades old. Signs of age and use, such as writing, stamps and postmarks, corner wear, creases or foxing, are part of what makes each card what it is. Where they show in the photographs or the description, they are part of the card’s description. Colours can look slightly different on different screens.

3. Prices and payment

Prices are in pounds sterling (£).
Our prices include any VAT due.
Postage is added at checkout. It depends on the delivery country and the number of cards, and you see the full total, postage included, before you pay. Our rates are on the Delivery page.
You pay by card (Apple Pay and Google Pay count as cards). Payments are handled by Stripe; we never see or store your full card number.
When you place your order, your card is authorised for the total: the money is held but not yet taken. We take the payment when we have packed your order, shortly before we post it. If we can’t send your order, we cancel the authorisation and you are not charged. Your bank may take a few days to release the hold.

4. How the contract is made

You place an order by pressing Place order and pay at checkout. Because every card is unique, nothing is reserved while it sits in your basket or before your payment goes through: the first customer whose payment is authorised gets the card. If someone else’s payment for a card in your order goes through first, we cancel your order, release the hold on your card and email you. You are not charged.

Our contract with you starts when we email you to confirm your order, which we do once your payment has been authorised. If a card then turns out to be missing or damaged before we post it, we will tell you, cancel the order and release the hold, so you are not charged.

5. Delivery

Unless we agree another time with you, we deliver within 30 days of your order. The cards are our responsibility until they reach you. Delivery zones, rates and customs information for orders from outside the UK are on the Delivery page.

6. Your right to cancel

You can cancel your order for any reason within 14 days of receiving the cards, and get a full refund. How to do it, and the model cancellation form, are on the Returns & cancellation page.

7. If something is wrong

The law says that what we sell you must match its description, be of satisfactory quality (bearing in mind its age and the condition we describe) and be as shown in its photographs. If a card isn’t, contact us: within 30 days of delivery you can reject it for a full refund, and we pay the cost of sending it back. Nothing in these terms affects your legal rights. For more on them, see Citizens Advice.

8. Our responsibility to you

If we break these terms or are negligent, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for loss that isn’t foreseeable. We don’t exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for breaching your legal rights as a consumer. We sell to private customers for their own use; if you buy for a business, we are not responsible for loss of profit, loss of business or business interruption.

9. Your personal information

We use your details to take, deliver and support your order, as explained in our Privacy notice.

10. Complaints and the law

If you’re unhappy with anything, please tell us first at [email protected] and we’ll do our best to put it right. These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring them there.

11. Changes to these terms

We may update these terms from time to time. The version on this page when you place your order is the one that applies to it.